We appreciate you selecting Norcross Family Dentistry for you and your family's’ dental health needs.
Our staff operates as a team and we take great pride in each staff member’s training and future learning knowledge.
We hope you can familiarize yourself with our policies after reading this letter.
BUSINESS HOURS
Our normal business hours are Monday through Friday from 8am until 5pm. The practice is closed on weekends and major holidays as well as times when the doctor and staff are attending continuing
education programs.
FEES AND PAYMENT POLICY
Fees may be paid as follows:
- Prepayment, or payment at time of treatment with a 5% discount
- Payment of balance in full within `10 days of statement date
- Use of your Visa, Mastercard, Discover or American Express card.
Extended payments are available upon special request. Accounts outstanding more than 60 days from treatment date will bear interest at 1 1/2% per month or 18% per annum.
All major treatment and treatment involving a laboratory procedure will require an appropriate down payment.
Our senior citizens will receive a 10% discount for payment at time of treatment.
INSURANCE
If you have insurance, we will help you to determine the coverage available. We ask that you assign your insurance benefits to us. The balance will be arranged for you to pay as listed above.
Professional care is provided to you, our patient, and not to an insurance company. Thus, the insurance company is
responsible to the patient and the patient is responsible to the doctor. We will help you in every way we can in filing your claim and handling insurance questions from our office in your behalf.
APPOINTMENTS
Patients are seen by appointment only. Please call in advance so that we may reserve a time for you. If you cannot keep an appointment, please notify us immediately. A minimum 24 hour notice is requested. Cancelled or no show appointments with less than a 24 hour notice may have a “no show” fee assessed.
EMERGENCY CARE
We reserve a limited amount of time each day so that emergency patients may be scheduled quickly. If you have a problem requiring emergency treatment, please call us as early in the day as possible.
PREVENTATIVE CARE
We believe in the importance of regular preventative dental care. As a service to our patients, we have adopted a customized recall program suited to each
individuals need.
